Standard Manufacturer's Warranty
Damaged, Missing or Wrong Product Received
We stand behind the quality of all of our products and offer a 30-Day Standard Manufacturer's Warranty to assist with any part(s) or product(s) that arrive damaged, defective, missing, or wrong.
For assistance under this standard warranty, please submit a ticket within 30-days of original delivery. If notification is received outside of this warranty period, remedy options may be limited. We reserve the right to refuse service for any damaged or defective items reported more than 30 days after the original delivery date.
For damaged items that shipped via freight, the damage must be noted at the time of delivery to ensure we are able to provide assistance with any issues that may have occurred during transit. We reserve the right to refuse service for any damaged or defective items where actions required under our Freight Shipment Policy were not correctly followed. You are able to review the details of our Freight Shipment Policy HERE.
Damage caused by natural occurrences such as incorrect assembly or installation, improper care or maintenance, natural wear resulting from exposure to the elements, or stolen packages is not covered under our Standard Manufacturer’s Warranty.
Limited Manufacturer's Warranty
Defective Parts or Products - Wooden Products
All of our wooden-made products are backed with a 90-Day Limited Manufacturer's Warranty against structural failure, wood rot, and insect infestation. For assistance under this limited warranty, please submit a ticket within 90-days of original delivery.
This limited warranty coverage does not include; labor, shipping or assembly costs, color or pattern variations between replacement part(s) or product(s). Damage or structural failure resulting from incorrect assembly or lack of regular maintenance; in addition to improper use such as roughness, abuse, or neglect are also not covered under this limited warranty.
Checking (minor cracks) may occur when wood products are exposed to outside elements. Checking is considered natural and is not covered under this warranty unless they contribute to structural failure.
Damages or failures caused by freight or acts of nature (e.g. freezing temperatures, ice, hurricane, tornado, high winds, etc.) are not covered. Damages to wood products caused by environmental conditions (e.g. extreme dry climates), mold, or mildew are not covered.
Extended Manufacturer's Warranty
Defective Parts or Products - Recycled Plastic Products
Products crafted in Recycled Plastic materials are warrantied through the manufacturer for up to 10 years from the time your order is placed. Please submit a ticket for assistance with filing a claim under this extended warranty. This extended warranty covers any structural failure, warping of any part(s) or product(s), insect infestation, or manufacturer defects. Cracks, splintering, chipping, peeling, or rotting found on your product during normal use are included in this extended warranty.
Proper maintenance of your product over time is required. Any warranty assistance will be voided in the event that improper use of the product is identified; such as neglect or abuse.
Fading or any wear deemed to be caused by standard use of the product is not covered under this extended warranty.