Standard Cancellation Policy
We only accept cancellations through our Order Cancellation Form. Cancellation requests are not a guarantee, as our system will not allow items to be canceled once they have reached the final stages of fulfillment. For approved cancellations, the following fees may apply based on the status of production on your purchased item(s):
- Order cancellations within 24 hours of the order being placed are subject to a 5% cancellation fee.
- Order cancellations after 24 hours of the order being placed are subject to a 25% cancellation fee.
- Cancellation of Custom-Made products including all Cushion Perfect, Southern Swings, and Lowcountry Swing bed items are not permitted after 3 business days of order placement due to the fabrication process being initiated.
Exceptions to cancellation fees may only be applied in the event a new order of equal or higher value is placed at the time your request is submitted for the original purchase.
If your order is no longer eligible to be canceled, you can always fill out a return request to send the item back once it arrives. Please review our Standard Return Policy for additional details.