It is the customer's responsibility to check that all PACKAGES are accounted for and item and/or the carton is free of damage before signing the delivery receipt. If a complete inspection cannot be done in a reasonable amount of time or if the driver is unwilling to wait the customer must notate "DAMAGE" before signing the delivery receipt. If the notation is not stated on the delivery receipt, we will be unable to replace or otherwise warranty the order.
Should the customer inspect the item and find that the item was damaged during freight shipment; In the unlikely, and unfortunate event of your package being damaged during shipping, you SHOULD NOT sign for it, hence refusing the delivery, and notify us (ThePorchSwingCompany.com) as soon as possible. In this type of situation (a refusal of delivery due to damage) the shipping carrier will immediately return the item to the manufacturer. The manufacturer will then have the issue remedied and have the item reshipped to you as soon as possible. Any custom-made item is non-returnable.
Should the customer sign for the delivery of an item damaged during freight delivery; It will be the CUSTOMER’S RESPONSIBILITY to pay for all shipping charges (return and reshipping of the repaired/replaced item). These shipping costs could range from $500-$1,000. Therefore, it is VERY IMPORTANT to inspect the item, refuse the delivery of any damaged item, and/or sign for the item only once it has been deemed as not damaged in any way.