Return & Exchange Policy
We want you to love your purchase, and we’ve designed our return process to be as seamless as possible. All returns and exchanges are handled through our Returns & Claims Portal for quick and easy service. For questions, our support team is here to help—by phone Monday–Friday, 9 AM–5 PM EST at 1-800-279-3845, or by email at support@porchtopatio.com.
Standard Returns (Without Enhanced Checkout)
We accept returns on eligible new, unused, and unassembled products within 30 days of delivery. Refunds are based on the condition of the item returned:
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New, unused, unassembled and in original packaging;
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Refund of purchase price, minus:
A 10% restocking fee
The return shipping label cost (can be purchased through the portal)
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Assembled or without original packaging;
We are not able to accept returns on items that have been assembled or no longer have the original packaging.
Return labels are available through our portal at cost, or you may use your own carrier if preferred.
Enhanced Checkout Returns
If you added the Enhanced Checkout Premium to your order, you qualify for free, worry-less returns. We accept returns on eligible new, unused, and unassembled products within 30 days of delivery. Refunds are based on the condition of the item returned:
New, unused, unassembled and in original packaging;
No restocking fees
No return label costs
Option to upgrade to a scheduled pickup for a small fee
Assembled or without original packaging;
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Eligible products that have been assembled or you no longer have the original packaging are not eligible for return due. If you are looking to return your item after is has been assembled please reach out to our CS team for more information based on the product.
If you do not have the original package please reach out to our CS team for more information based on the product.
Return labels are available through our portal at cost, or you may use your own carrier if preferred.
Exchanges & Store Credit
Looking to swap your item for something else? Through the portal you can:
Select a replacement product for a seamless exchange, OR
Choose the full value of your product as store credit to apply to any future purchase.
Non-Returnable Products
Some items are custom-made or restricted by the manufacturer, and cannot be returned once fabrication and/or shipment has occurred:
All Lowcountry Swing Beds Products
All Nostalgic Porch Swing Products
All Cushion Perfect Products
All Eddie Bauer Cushion Products
Any Material or Fabric Samples
Barn-Shed-Play Replacement Swing Ropes (Black & Tan)
Amish Casual Swing Bed Hanging Ropes or Chains (including kits purchased with a swing bed)
Important Notes
Timing: Return requests must be made within 30 days of delivery. Requests after this period may not be accepted.
Condition: Items must meet the qualifications above. Products returned outside these conditions may reduce or void the refund credited.