Once a refund has been confirmed with a Customer Support Specialist, you can anticipate seeing the credit back to your original payment method within 2-5 business days. If it has been over 5 business days since confirmation, feel free to contact the Customer Support Agent assigned to your case. You may also open an additional ticket if needed.
Return Credit
If you are waiting for a credit on a recent return please note that we ask for 2 days to process and inspect the return back to our warehouse. Once the item has been processed your refund will be given. This credit will go back to the original payment method, please allow 2-5 business days for it to appear.
PayPal
If an item was purchased using Paypal there will be two types of refunds. You will have the standard refund which typically takes Paypal 2-5 days for it to appear in your account (Checking or Paypal depending on user settings).
The second refund type will be by Paypal eCheck. An eCheck is an electronic payment funded by the buyer’s bank account. An eCheck must clear the bank before it’s credited to the recipient. It usually takes up to 7 business days for an eCheck to clear (but in some cases, it may take longer) and for the money to appear in the recipient’s PayPal account. Please contact Paypal directly with any billing questions. Our Customer Support Specialist will not be able to assist with refunds relating to Paypal.
Source: https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212
Gift Card
If an item was purchased using a gift card, we will issue store credit in the form of an e-gift card. This will be sent to the email associated with your order.
Affirm
If an item was purchased using the Affirm - Payment Plan, we will issue the credit back to Affirm. It is Affirms responsibility to provide any refund to you. Please contact Affirm directly with any billing questions. Our Customer Support Specialist will not be able to assist with refunds relating to Affirm.
To see the status of your refund on Affirm:
1. Sign in to your Affirm account.
2. Navigate to Pay.
3. Select your purchase.
4. Your refund will show up as an adjustment in your purchase details.
*Don’t see it? Your refund will show up within 3–10 business days.
Source: https://helpcenter.affirm.com/s/article/get-a-refund
Alternative Payment Method Credit
If you have updated your card information or would like to change how the refund is applied we can only provide a refund back to the original payment method. If you no longer have the card that you paid with, the refund will be returned to your financial institution. Your financial institution will be responsible for getting your refund to you. For more questions on receiving a refund to a closed account or card, please contact your financial institution.